Privacy Policy
Last updated: October 28, 2026
Toyota of Boerne Collision Center, part of Vic Vaughan Toyota of Boerne (“we,” “us” or “our”), respects your privacy. This Privacy Policy explains what information we collect when you visit vicvaughancollision.com (the “Website”) or contact us, how we use it, and the choices you have. By using the Website, you agree to the practices described in this policy.
Information We Collect
Information you give us. When you call us, request an estimate, schedule a repair, request a rental or otherwise contact us, you may give us information such as your name, phone number, email address, mailing address, vehicle details (year, make, model, VIN), photos of vehicle damage and insurance or claim information.
Information collected automatically. When you browse the Website, we and our service providers may automatically collect information such as your IP address, browser and device type, the pages you visit, the time spent on each page, the website that referred you and your general location (city or region).
How We Use Your Information
- To respond to your questions and requests and provide estimates;
- To schedule, perform and follow up on repairs and related services;
- To work with your insurance company, rental provider or towing provider on your behalf;
- To send you updates about your vehicle and appointment;
- To operate, maintain, protect and improve the Website and our services;
- To comply with legal obligations and protect our rights.
Cookies and Analytics
The Website uses cookies and similar technologies to make the site work and to understand how visitors use it. We use Google Analytics and Google Tag Manager, which collect information about your visit and how you interact with the Website. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics Opt-out Browser Add-on. Most browsers also let you block or delete cookies in their settings; if you do, some parts of the Website may not work as intended.
Forms and Websites Run by Others
Some features on the Website, such as our estimate request, photo estimate, scheduling and rental request forms, are provided by third-party companies or by our dealership partners and open on their websites. Information you submit through those forms is collected by those providers and shared with us so we can respond to you. The Website may also link to other websites, such as Toyota of Boerne and vehicle manufacturer sites. We are not responsible for the content or privacy practices of other websites, and we encourage you to read their privacy policies.
How We Share Your Information
We do not sell your personal information. We may share it only:
- With your insurance company, rental and towing providers, parts suppliers and vehicle manufacturers as needed to complete your repair or claim;
- With service providers who help us run our business and the Website (such as hosting, analytics and scheduling), who may use it only to provide those services to us;
- With our affiliated dealership, Vic Vaughan Toyota of Boerne, to provide the services you request;
- When required by law, or to protect the rights, property or safety of our customers, our business or others;
- In connection with a sale, merger or transfer of all or part of our business.
Data Security
We use reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including to keep repair, warranty and business records and to meet legal requirements.
Your Choices
You may contact us at any time to ask what personal information we hold about you, to correct it, or to ask us to delete it, subject to any records we must keep by law. If we send you service or promotional messages, you can opt out at any time by following the instructions in the message or by contacting us.
Children’s Privacy
The Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. Please check this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Toyota of Boerne Collision Center
31001 I-10, Boerne, TX 78006
Phone: (210) 870-1824
